Hospitality - Customer Service Skills

What is special about this course?

Fun and interactive training to enhance customer service skills.

This course includes WorldHost Principles of Customer Service Qualification (accredited by People 1st).

The course will give staff the necessary customer service skills to enhance the reputation of their business including:

  • People skills
  • First impressions
  • Communication
  • Listening
  • Visitor needs

Entry requirements

It is aimed at those in a customer facing role who may benefit from formal training or those in similar roles who would benefit from a Refresher course.

How will I study my course?

  • Part Time

Face to face

How long will my course last?


6 hours (1 day)

Cost - £95 per person

Discounted rate for groups may be available - please contact us to discuss your requirements.

Where can I study my course?

    • UHI Moray

Start date

Various from September


The good news is that depending on your personal circumstances there are a wide range of bursaries, grants and allowances available to fund your college studies.

What can I do on completion of my course?

Further full-time or part-time customer service qualifications.

Is there more information available online?

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Apply for Hospitality - Customer Service Skills

To apply for this course, please complete our Short Course booking form:

Download booking form

We are delighted that you are thinking about studying at UHI Moray. UHI Moray operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.